Terms & Conditions

Effective Date: 01/01/2025

 

Welcome to Southport Shutters! These Terms and Conditions govern your use of our website and services. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

​

Your Warranty

 

All Southport Shutters carry a 5-year product guarantee and a 5-year installation warranty covering any defective workmanship carried out during fitting. We also assemble our window shutters prior to shipping to ensure that all the components fit together perfectly. Once photographed these are then disassembled and packed into custom made packaging to ensure your plantation shutters arrive in perfect condition. When shipping by airfreight we double-pack the window shutters for additional safety and security.

 

 

Warranty Terms

 

Southport Shutters warrant that the plantation shutters we supply and fit will be defect-free in materials or workmanship for as long as the original purchaser owns the shutters, subject to the details below, provided that such products were properly installed by us; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty unless our warranty transfer option has been taken up. 

​

 

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Southport Shutters be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Southport Shutters or its officers be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts.

​

 

Double glazing panels which “blow” may require the removal and reinstallation of the shutter, if this is the case it is chargeable and failure to get Southport Shutters to execute this will void warranty.

​

 

This warranty does not cover any condition of or damage to the shutter or window, from unauthorised repairs, accidents, alterations, misuse, abuse, act of God, motorised devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate or unauthorised replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window.

​

 

Due to manufacturing, natural variations in colour, grain and texture in these products, Southport Shutters or its officers is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.

 

All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.

 

Hardware defect: Up to 5 years

 

Stainless Steel Hardware: Up to 3 years

 

Shutter Colours: On our MDF products for up to 5 years, and colour fastness hardware (hinges) up to 5 years.

 

Waterproof shutters: Up to 5 years, and colour fastness stainless parts for up to 3 years.

 

Painted shutters: Up to 5 years (this limited by current paint technology).

 

Paint Finishes: A custom colour may not end up being an exact duplicate. This is due to a number of variables such as the species of timber the paint is being applied to, the number of coats applied, the degree of sanding and surface preparation or the temperature and humidity at application and drying.

​

 

Installation Warranty: The workmanship in the installation is warranted for 5 years, save defects in the fabric surrounding the shutter renders the installation unstable or defective. E.g. window reveal failing, plasterboard becoming fragile or damp.

​

 

Transfer of Warranty: Should you sell the property and wish to transfer the warranty telephone 0300 373 2526 and we will conduct a survey to ascertain the condition and subject to our approval we will transfer the warranty.

1. General Terms

1.1. These Terms and Conditions apply to all products, services, and information provided by Southport Shutters.
1.2. By using our website, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent or guardian.
1.3. We reserve the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page with the updated "Effective Date."

2. Products and Services

2.1 Made-to-Measure Products:
All shutters, blinds, and related products sold by Southport Shutters are made-to-measure, tailored specifically to the dimensions and specifications you provide. 

2.2 Custom Orders:
Because our products are custom-made, once you confirm your order, we begin the manufacturing process. As such, orders cannot be changed, canceled, or refunded once production has started. You will be informed of an estimated delivery time at the point of sale.

2.3 Product Specifications:
We make every effort to ensure that the products you receive match the specifications, colours, and details as presented on our website. However, slight variations in color or material may occur due to lighting, screen settings, and natural variations in the materials.

2.4 Product Availability:
All products are subject to availability. In the event that a product is unavailable, we will inform you as soon as possible, and you may choose to wait for the item to become available or opt for a substitute.

3. Ordering Process

3.1 Placing an Order:
To place an order, you must provide accurate personal details, including your name, delivery address, and payment information. By submitting an order, you confirm that all information provided is correct and up-to-date.

3.2 Order Confirmation:
Upon placing an order, you will receive an email confirmation outlining the details of your purchase. This does not constitute a legally binding agreement, but merely an acknowledgment of your order.

3.3 Delivery and Shipping:
Once your products are ready, we will arrange for delivery. Delivery times may vary based on location and the complexity of the order. Southport Shutters is not liable for delays caused by third-party carriers or factors beyond our control.

3.4 Inspection Upon Delivery:
Please inspect your order immediately upon delivery. Any damages, defects, or incorrect items must be reported within 7 days of receipt to be eligible for exchange. We cannot accept claims for damages or discrepancies after this period.

4. Pricing and Payments

4.1 Payment:
We accept payments via Cash, Card, Cheque, Bank transfer, Paypal. Half of the order total is payable on order, the balance is due upon completion of the job.

4.2 Refunds and Cancellations:
Due to the custom-made nature of our products, we do not offer refunds, exchanges, or cancellations once production has started. If you wish to cancel or make changes to your order, you must do so before production begins. If we have made an error in the order, we will take responsibility and correct it at no extra charge.

4.3 Non-refundable deposits 

Once production of products has started if you cancel the order we can not refund the deposit.

4.4 Late Payment

If payment is not made within 14 days of fitting, we reserve the right to charge interest at a rate of 3.5% per month above the base rate of Lloyds TSB Bank PLC for the time being on a day-to-day basis. Unless otherwise agreed.

5. Returns and Exchanges

5.1 Made-to-Measure Products:
As our products are made-to-measure, we cannot accept returns or exchanges unless the product is defective or does not match the agreed specifications.

5.2 Defective Products:
If your product is faulty or damaged upon delivery, you must contact us within 7 days of receiving the goods. We will arrange for a replacement or repair in accordance with applicable consumer protection laws.

5.3 Incorrect Orders:
In the unlikely event that we deliver the wrong product or there is an error with the order, we will arrange for a replacement at no additional cost to you.

6. Intellectual Property

6.1 Content Ownership:
All content on our website, including text, images, logos, graphics, and trademarks, is owned by Southport Shutters or its licensors and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission from Southport Shutters.

6.2 Designs and Plans:
Any custom designs or plans submitted to Southport Shutters are owned by the company. We may use these designs for internal purposes, including marketing, but will not sell or share them with third parties without your permission.

7. Limitation of Liability

7.1 General Limitations:
Southport Shutters is not responsible for any direct, indirect, incidental, or consequential damages that arise from the use of our products or services. Our total liability for any claim arising from the sale or use of products shall not exceed the amount paid for the product in question.

7.2 Third-Party Liability:
We are not liable for any damages or losses caused by third-party services, including delivery providers, contractors, or other vendors.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes shall be resolved in the competent courts of the UK.

9. Privacy

For information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us.